Privacy Policy

1. Who we are

This website (www.rn-dubai.com) is operated by ROWAD ALNAJAH For Food & Beverages Trading Co. L.L.C ("RN-Dubai", "we", "us"), Zalfa Building, Al Garhoud, Plot No. 165-0, Property No. 308-103, Dubai, United Arab Emirates. We are responsible for the personal data described in this policy. By using this website, you acknowledge the practices described in this Privacy Policy.

We process personal data in line with applicable law, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and, where it applies to visitors from the European Union, the EU General Data Protection Regulation (GDPR).

2. What data we collect

Information you send us: when you contact us by email, phone or WhatsApp, or use the quote request form, we receive the details you choose to share — for example your name, company, country, city, email address, phone number and the products, quantities and ports you ask about. The quote form does not store anything on this website; it opens WhatsApp or your email app with your message.

Technical data: our hosting provider automatically processes basic technical information such as IP address, browser type, device and the pages requested, to deliver the website securely.

Cookies and similar technologies: only if you accept them in the cookie banner, we may use analytics and advertising tools (see "Cookies, analytics and advertising").

3. How we use your data

• To reply to your enquiries and prepare price offers.
• To negotiate, perform and document sales and supply agreements.
• To operate, secure and improve our website.
• With your consent, to measure website traffic and the performance of our advertising.
• To comply with legal, tax and regulatory obligations.

4. Legal basis

We process personal data because it is necessary to respond to your request or to take steps before entering into a contract with you, because we have a legitimate interest in running and protecting our business, because we must comply with the law, or — for analytics and advertising cookies — because you have given your consent, which you can withdraw at any time.

5. Cookies, analytics and advertising

Essential: the website itself works without tracking cookies. We store your cookie choice in your browser so the banner is not shown again.

Analytics (Google Analytics 4, provided by Google): if you accept, we collect aggregated information about how visitors use the site, such as pages viewed, traffic sources and approximate location. IP addresses are not stored by Google Analytics 4.

Advertising (Meta Pixel, provided by Meta Platforms): if you accept, we measure visits from our Facebook and Instagram ads and may show relevant ads to people who visited our website.

You can change your choice at any time using "Cookie settings" at the bottom of every page, and you can also delete cookies in your browser settings.

6. Who we share data with

We do not sell personal data. We share it only with service providers that help us run our business, under appropriate safeguards: our website host (Vercel), our email provider (Google Workspace), WhatsApp (Meta) when you contact us there, and — only with your consent — Google Analytics and Meta advertising tools. We may also share data with logistics, inspection, banking or insurance partners when needed to perform an order, or with authorities when required by law.

7. International transfers

Some of our service providers process data outside the United Arab Emirates, for example in the European Union or the United States. Where this happens, we rely on the safeguards offered by those providers, such as standard contractual clauses.

8. How long we keep data

Enquiries that do not lead to a business relationship are kept for up to 24 months. Data related to orders and contracts is kept for as long as required by commercial and tax laws. Analytics data is kept for up to 14 months.

9. Your rights

Depending on the law that applies to you, you may have the right to access, correct or delete your personal data, to object to or restrict its processing, to data portability, and to withdraw your consent at any time. To exercise these rights, email us at info@rn-dubai.com. You also have the right to complain to the competent data protection authority.

10. Security

We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS) and access controls on our business accounts.

11. External links

Our website may contain links to other websites, such as LinkedIn or WhatsApp. We are not responsible for the content or privacy practices of those websites, so please read their own privacy policies.

12. Children

This website is intended for businesses and is not directed at children. We do not knowingly collect personal data from children.

13. Changes to this policy

We may update this policy from time to time. The latest version is always published on this page with its "last updated" date.

14. Contact us

Questions about this policy or your personal data: info@rn-dubai.com · +971 50 102 9662 · Zalfa Building, Al Garhoud, Plot No. 165-0, Property No. 308-103, Dubai, United Arab Emirates.